{"id":13,"date":"2025-09-25T10:16:51","date_gmt":"2025-09-25T10:16:51","guid":{"rendered":"https:\/\/shop.reachelectrical.com\/?page_id=13"},"modified":"2026-04-14T06:09:47","modified_gmt":"2026-04-14T06:09:47","slug":"refund-and-returns-policy","status":"publish","type":"page","link":"https:\/\/shop.reachelectrical.com\/zh-hans\/refund-and-returns-policy\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"13\" class=\"elementor elementor-13\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3a7bb49e privacy_sec e-flex e-con-boxed e-con e-parent\" data-id=\"3a7bb49e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-78943b8 elementor-widget elementor-widget-heading\" data-id=\"78943b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return & Exchange Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c08bc99 elementor-widget elementor-widget-text-editor\" data-id=\"c08bc99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tThank you for purchasing from our company. As our products are mainly industrial and electrical items, the following Return & Exchange Policy applies:\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90ca850 elementor-widget elementor-widget-text-editor\" data-id=\"90ca850\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>1. Return Eligibility<\/h2><p>All return requests must be submitted within <strong>7 days<\/strong> of receiving the goods. Requests made after this period will not be accepted.<\/p><p>To be eligible for return, items must meet the following conditions:<\/p><ul><li>Unused, uninstalled, and in original condition<\/li><li>No signs of human damage or misuse<\/li><li>Original packaging must be intact, including all accessories and labels<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-885e9b7 elementor-widget elementor-widget-text-editor\" data-id=\"885e9b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>2. Non-Returnable Items<\/strong><\/h2><p>Returns or exchanges will not be accepted in the following cases:<\/p><ul><li>Items that have been installed, used, or tested<\/li><li>Incorrect model, specification, or wrong purchase by the customer<\/li><li>Customized or special-order products<\/li><li>Electrical items that have been powered on or used<\/li><li>Items that are damaged, scratched, or altered by the customer<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c41964 elementor-widget elementor-widget-text-editor\" data-id=\"5c41964\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>3. No Refund Policy (Exchange Only)<\/strong><\/h2><p>We do not provide refunds. All eligible returns will be processed as <strong>exchanges only<\/strong>.<\/p><p>If approved:<\/p><ul><li>Replacement will be provided with the same or equivalent product<\/li><li>Applicable only for incorrect shipment or manufacturing defects<\/li><\/ul><p>The company reserves the right to approve or reject any exchange request.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a7af714 elementor-widget elementor-widget-text-editor\" data-id=\"a7af714\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>4. Exchange Conditions<\/strong><\/h2><p>Exchanges are only applicable in the following cases:<\/p><ul><li>Incorrect item received<\/li><li>Product damaged during delivery or manufacturing defects<\/li><\/ul><p>Customers must provide photo evidence within <strong>3 days<\/strong> of receiving the goods.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e4d230 elementor-widget elementor-widget-text-editor\" data-id=\"8e4d230\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>5. Return Shipping Costs<\/h2><ul><li>Return shipping costs shall be borne by the customer unless the issue is due to our error<\/li><li>If the item is incorrect or defective, we will cover the return shipping cost<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f52a5ac elementor-widget elementor-widget-text-editor\" data-id=\"f52a5ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>6. Disclaimer<\/strong><\/h2><p>The company is not responsible for any loss caused by improper installation, misuse, or usage not in accordance with product specifications.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fd99a29 elementor-widget elementor-widget-text-editor\" data-id=\"fd99a29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2><strong>7. Contact Information<\/strong><\/h2><p>For any return or exchange requests, please contact us at:<br \/>[sales@reachelectrical.com \/ +65 6296-6860]<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return &#038; Exchange Policy Thank you for purchasing from  [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - Reach Electrical<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.reachelectrical.com\/zh-hans\/refund-and-returns-policy\/\" \/>\n<meta property=\"og:locale\" content=\"zh_CN\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - 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